Our year of support in numbers
How many people we have supported
When an individual contacts our helpline, one of our helpline advisors will listen and seek to understand the issues an individual is facing and what support they might benefit from or require. Information, advice and guidance might be all that is required at this stage. The helpline advisor will also ascertain if the individual is eligible (proof of industry connection) and would benefit from accessing Ben’s assessment and support service.
Online support is a new area of focus for Ben and the number of people accessing this content highlights how people look for help today if they are struggling, with a Google search often being the starting point for people seeking help.
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Who we are supporting & how they contact Ben's helpline
We are increasingly supporting men who are of working age. This is to be expected given the demographics of the automotive industry.
How people approached Ben for support
The high proportion of people who are referred to Ben by their place of work demonstrates the vital role our Ben4Business programme plays, building relations with employers and HR professionals.
There has been a notable shift this year with increasingly more people coming to Ben with mental health challenges. This reflects that mental health is much more widely discussed in the media now and people are more aware of the signs and the support available and feel more confident to ask for help. These figures also reflect the results of our annual industry survey, which indicate high levels of stress and pressure caused in part by the challenges faced by the industry today.
Our acts of support include initial assessments; information, advice & guidance; counselling; benefit checks; funded support for emergency items; managed referrals; mental and physical health therapies; short breaks and signposting to other organisations.
How we supported people
We have seen more than 3x growth in the number of people receiving counselling (totalling 1,359 sessions) compared to last year. Mental health issues, relationship breakdowns and bereavement were the main reasons people received counselling.
We helped people in need claim for annual or one-off benefits to which they are entitled.
Our life coaching & mentoring service is for people who need extra support to stay on track, helping them build their confidence, self-esteem and coping strategies.
1 in 8
of our care centre residents benefit from discounted fees
Residents do not require a direct link to the automotive industry to live in one of Ben’s 3 care centres, however 1 in 8 do benefit from discounted fees due to having eligibility through a connection with the industry. Ben’s care centres are located in Ascot, Rugby and Norham (Berwick-upon-Tweed)