Our year of support in numbers

k
helpline enquiries
k
people eligible for support services
%
increase on 2017/18
total cases managed by support services team
%
increase on 2017/18

How many people we have supported

When an individual contacts our helpline, one of our helpline advisors will listen and seek to understand the issues an individual is facing and what support they might benefit from or require. Information, advice and guidance might be all that is required at this stage. The helpline advisor will also ascertain if the individual is eligible (proof of industry connection) and would benefit from accessing Ben’s assessment and support service.

k +
estimated people accessing self-help support online

Online support is a new area of focus for Ben and the number of people accessing this content highlights how people look for help today if they are struggling, with a Google search often being the starting point for people seeking help.

k
people signed up to receive regular tips, advice and tools via email

We offer tips, advice and tools to help people live and work well, delivered regularly, straight to their inbox. If you haven’t already, sign up now to hear more from Ben…

%
via telephone
%
via email
%
via online chat
%
via letter or other

Who we are supporting & how they contact Ben's helpline

%
of working age

We are increasingly supporting men who are of working age. This is to be expected given the demographics of the automotive industry.

%
%
%
growth in website users and sessions. The increase in website traffic signifies a growth in awareness for Ben and the emphasis we placed last year on producing and promoting relevant digital content.
%
of people accessed the mobile website. The proportion of people accessing our website content via a mobile device has grown again this year, but it’s vital we remain accessible to everyone and all devices.

How people approached Ben for support

%
referred by their employer

The high proportion of people who are referred to Ben by their place of work demonstrates the vital role our Ben4Business programme plays, building relations with employers and HR professionals.

Bars

There has been a notable shift this year with increasingly more people coming to Ben with mental health challenges. This reflects that mental health is much more widely discussed in the media now and people are more aware of the signs and the support available and feel more confident to ask for help. These figures also reflect the results of our annual industry survey, which indicate high levels of stress and pressure caused in part by the challenges faced by the industry today.

k
acts of support via helpline

Our acts of support include initial assessments; information, advice & guidance; counselling; benefit checks; funded support for emergency items; managed referrals; mental and physical health therapies; short breaks and signposting to other organisations.

How we supported people

people received counselling

We have seen more than 3x growth in the number of people receiving counselling (totalling 1,359 sessions) compared to last year. Mental health issues, relationship breakdowns and bereavement were the main reasons people received counselling.

£k
benefits claimed

We helped people in need claim for annual or one-off benefits to which they are entitled.

people received life coaching & mentoring services

Our life coaching & mentoring service is for people who need extra support to stay on track, helping them build their confidence, self-esteem and coping strategies.

1 in 8

of our care centre residents benefit from discounted fees

Residents do not require a direct link to the automotive industry to live in one of Ben’s 3 care centres, however 1 in 8 do benefit from discounted fees due to having eligibility through a connection with the industry. Ben’s care centres are located in Ascot, Rugby and Norham (Berwick-upon-Tweed)

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